Terms & Conditions



Please read this carefully. These terms & conditions apply to the use of this website and by accessing this website and/or using the services you agree to be bound by the terms & conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access the website. If you have any queries about these terms & conditions, please email us at info@pound4storage.com

By using the website and/or services you agree and warrant that:

  • a. You have read the terms & conditions set out in this document and agree to be bound by these terms & conditions.
  • b. Information you supply to Pound 4 Storage will always be accurate, correct and up to date and you consent to our use of your information in accordance with our Privacy Policy.
  • c. You are over 18 years of age.



1. Parties to the agreement and definitions

  • 1.1. This agreement is between Pound 4 Storage Limited (a company registered in England and Wales under number 10039620 with registered address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Hereafter referred to as “Pound 4 Storage”, “we” or “us”, and “you” (a user of the website)
  • 1.2. In these Terms & Conditions, the following words have the following meanings:
    • 1.2.1. “Conditions” or “Agreement” means these Terms & Conditions;
    • 1.2.2. “Goods” means the items entrusted for storage by Pound 4 Storage in accordance with these conditions;
    • 1.2.3. “Crates” means the crates that we offer for hire and in which Goods are packed;
    • 1.2.4. “Service(s)” means storage, crate hire and transportation services as described and offered on the website;
    • 1.2.5. “Website” means Pound 4 Storage’s website at www.pound4storage.com, www.pound4storage.uk, www.pound4storage.co.uk or any subsequent URL that may replace them;



2. Use of the Website

  • 2.1. You are provided with access to the Website in accordance with these Condi-tions and any orders placed by you must be placed strictly in accordance with these Conditions.
  • 2.2. The Website is provided solely for the use of current and potential Pound 4 Storage customers to interact with Pound 4 Storage and may not be used by any other person or entity or for any other purpose. Use of the Website to provide in-formation or services to third parties is expressly prohibited.
  • 2.3. The re-offering or sub-licensing in any manner of Pound 4 Storage's Services, or use of or access to such Services, to a third party for any reason, whether or not for commercial gain is expressly prohibited
  • 2.4. You must not access the Website or use Pound 4 Storage's Services for any reason or in any way that is fraudulent or unlawful or that has the effect of being fraudulent or unlawful whether intended or not
  • 2.5. You must not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Service or any content, to obtain or attempt to obtain any ma-terials, documents or information through any means not purposely made available through the Service.
  • 2.6. You must not probe, scan or test the vulnerability of the Service or any net-work connected to the Service, nor breach the security or authentication measures on the Service or any network connected to the Service.
  • 2.7. You must not take any action that imposes an unreasonable or disproportion-ately large load on the infrastructure of the Service, the Website or Pound 4 Stor-age's systems or networks, or any systems or networks connected to the Service or to Pound 4 Storage or to the Website or use any other device, software or routine to interfere or attempt to interfere with the proper working of the Service or the Website or any transaction being conducted on the Website, or with any other per-son's use of the Service or Website.



3. Registration and password

  • 3.1. In order to use the Services, you must register via the Website.
  • 3.2. As part of the registration process you will choose a password which you can change at any time by logging into the Website. Your email address in combination with this password shall be used to identify you. You are responsible for all activi-ties that occur under your email address and password and for maintaining the confidentiality of your password. You will take all reasonable steps to ensure that nobody other than you can access the Services or Website using your email address and password, including but not limited to never sharing or disclosing your pass-word to others and ensuring that you successfully exit from your Pound 4 Storage session at the end of each visit.
  • 3.3. You agree to notify Pound 4 Storage immediately if you suspect or know that your password has become known to someone else.



4. Access to your premises

  • 4.1. It is your responsibility to ensure that Pound 4 Storage or any third party act-ing on its behalf has such access as may reasonably be required to carry out collec-tions and deliveries as required under the Services. It is a condition that:
    • 4.1.1. all collections and deliveries can conveniently be carried out by means of adequate staircases, lifts and doorways;
    • 4.1.2. crates and Goods are available for collection on the ground floor and will be delivered back to the ground floor;
    • 4.1.3. There is a suitable and practicable road access and approach for a vehicle to the door of the premises to and from which crates are to be collected or delivered;
    • 4.1.4. parking facilities are available (where necessary) for collections and deliveries;
    • 4.1.5. You, or someone over the age of 18 and authorised by you, is present for de-liveries and collections of crates.
  • 4.2. If such conditions are not fulfilled an extra charge of not less than £30 may be incurred.



5. Goods

  • 5.1. You declare that all Goods and crates entrusted to or handled or stored by Pound 4 Storage or on their behalf are either your own unencumbered property, or that you have full and absolute authority of all persons owning or interested in the Goods and crates for Pound 4 Storage to handle and / or store. You agree to indem-nify Pound 4 Storage against any claims charges costs and demands made against or incurred by Pound 4 Storage on any breach of this condition.
  • 5.2. crates must not weigh more than 25kg and any crate over 15kg should be marked as heavy.
  • 5.3. Where possible, all Goods must be packed in crates supplied by Pound 4 Stor-age. Any containers which you provide for items too large to fit in Pound 4 Storage crates must be in good condition and of sufficient strength and quality so as to be suitable for storage of the Goods. Storage of Goods not packed in Pound 4 Storage crates is at your own risk.
  • 5.4. crates and Goods must not include the following prohibited items:
    • 5.4.1. illegal or stolen items;
    • 5.4.2. any plant or creature whether living or dead;
    • 5.4.3. perishable goods;
    • 5.4.4. firearms, weapons, ammunition, explosives or the components thereof;
    • 5.4.5. flammables of any kind (petrol, diesel, oil, paint, cleaning solvents etc);
    • 5.4.6. hazardous or toxic items of any kind;
    • 5.4.7. any items that emit fumes or an odour of any kind;
    • 5.4.8. chemicals, radioactive materials or biological agents;
    • 5.4.9. compressed gases;
    • 5.4.10 Any item of high value or requiring specialist storage including with-out limitation fine wines, antiques, jewellery, bonds, securities, stamps, fine art or bullion;
    • 5.4.11.any item which may detrimentally affect anything outside of your crate such as other users' crates or Goods or the storage facility.
  • 5.5. You agree that by entrusting your Goods into storage with Pound 4 Storage, from the point of collection of your Goods Pound 4 Storage is the legal custodian of your Goods until such time as the Goods are returned to you or an address desig-nated by you
  • 5.6. Pound 4 Storage or anyone acting on Pound 4 Storage's behalf may at any time with notifying you open your crates to access your Goods:
    • 5.6.1. if legally required to do so by police, fire services, local authority or by court order
    • 5.6.2. if Pound 4 Storage reasonably believes the crates or Goods contain any of the prohibited items listed in clause 5.4
    • 5.6.3. if Pound 4 Storage reasonably considers it necessary in an emergency or to prevent injury or damage to persons or property



6. Charges and Payment

  • 6.1. Pound 4 Storage (or a third party engaged on its behalf) will save your credit or debit card information and use it for all future charges which will be automati-cally applied unless you notify Pound 4 Storage via the Website.
    • 6.1.1. The debit, credit and charge cards accepted by us are those listed on the Website on the date on which your order is placed.
    • 6.1.2. It is a condition that you provide Pound 4 Storage with at least one valid credit or debit card before commencement of the Services and at all times thereafter until the Services are terminated.
    • 6.1.3. Applicable charges are those specified on the Website at time of booking.
    • 6.1.4. Storage and Rental Charges are payable monthly in advance.
    • 6.1.5. Charges for the first month's storage will be payable when your crates and Goods first arrive at Pound 4 Storage's storage facility.
  • 6.2. A 'Grace Period' of twenty minutes is provided for packing and unpacking of crates. Outside of this Grace Period, a crate Rental Charge shall apply for any period the crates have been in your custody, including the Grace Period.
  • 6.3. Subsequent Storage charges will be taken monthly, commencing one month after collection of the crates for transport to the storage facility.
  • 6.4. Subsequent Rental charges will be taken monthly, commencing one month af-ter delivery of the crates to you.
  • 6.5. Storage and Rental Charges for the month in which crates are returned to you are payable in full.
  • 6.6. Pound 4 Storage does not charge for crates on the condition that the crates are stored with Pound 4 Storage. In the event that you do not store any crates with Pound 4 Storage, crate Rental charges and crate collection charges will become due as specified on the Website.
  • 6.7. One collection is provided free for each delivery of a group of crates. If the group of crates is split into multiple collections, collection charges will become due as specified on the Website.
  • 6.8. Ownership of the crates shall at all times remain with Pound 4 Storage.
  • 6.9. Pound 4 Storage retains the right to revise these charges from time to time. In the event of any changes, Pound 4 Storage will provide at least 28 days' notice to you by email and give you the opportunity to terminate this agreement as per clause 12.
  • 6.10. You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed pay-ment occurs for any reason. This will include an administration charge of not less than £30. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
  • 6.11. If payment of the charges and any other amounts payable are not received by the due date, Pound 4 Storage may (without prejudice to any other right or remedy, including the right to withhold or dispose of the Goods under clause 7) charge inter-est on the outstanding amount at the rate of 5% per annum above the base lending rate of The Bank Of England from time to time.



7. Right to Withhold or Dispose of Goods

  • 7.1. The terms of this Condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.
    • 7.1.1. In the event that you do not pay the charges or any other payments due under this Agreement we are relieved of any duty howsoever arising in respect of the Goods and you authorise us:
    • 7.1.1.1. to withhold the Goods and to refuse you and your agents access to the Goods;
    • 7.1.1.2. to access the crates and inspect and remove the Goods;
    • 7.1.1.3. to hold onto and/or ultimately dispose of some or all of the Goods;
  • 7.2. Pound 4 Storage will give you at least 15 days' notice by email requiring you to pay all amounts due and/ or arrange delivery to you of your crates. In the event that you have not paid all amounts due on expiration of this notice period, Pound 4 Storage may without any further notice, sell the Goods and pass all ownership to them and use the proceeds of sale to pay first Pound 4 Storage's administrative charge of £30, secondly the costs incurred by us and thirdly in paying amounts due to us from you and to hold any excess for you. Interest will not accrue to you on the excess;
  • 7.3. If, after having made all reasonable efforts to do so, Pound 4 Storage is un-able to return any excess to you, including having given not less than 90 days' writ-ten notice to you by email, Pound 4 Storage may retain any such excess for its own account.
  • 7.4. If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and the outstanding charges you must pay any balance out-standing to us within seven days of a written demand from us, which will set out the balance remaining due to us after the net proceeds of sale have been credited to you. Interest will continue to accrue on the balance until payment has been made.
  • 7.5. We will sell the Goods by any method(s) reasonably available to achieve a selling price reasonably obtainable in the open market, taking into account the costs of sale.
  • 7.6. If the Goods cannot reasonably and economically be sold (for any reason whatsoever) or they remain unsold despite our efforts, you authorise us to treat them as abandoned by you and to destroy or otherwise dispose of them at your cost.
  • 7.7. You will be responsible for all storage charges and our reasonable costs in-curred in administering the debt collection and sale process described in this condi-tion.



8. Cancellation rights

  • 8.1. You may amend or cancel your order at any time prior to the cut-off time for delivery or collection, as appropriate. The cut-off time will be stated on the Website and is currently set at 6am on the delivery or collection date.
  • 8.2. You have the right to cancel your order within 7 working days of making this Agreement. If you wish to exercise this right after the cut-off time, you must notify Pound 4 Storage by email to info@Pound4Storage.com However, if you request delivery of Pound 4 Storage crates or collection of your own crates on a date which is before this cancellation period expires, then the Service will have commenced on that date and you shall no longer have the right of cancellation.
  • 8.3. Once Services have commenced you will no longer have any cancellation rights. Services can be cancelled by requesting a return of all Goods and paying the applicable return charges or collection of crates as required and paying any applicable collectionc charges, terminating this Agreement under clause 12.



9. Collections and Deliveries

  • 9.1. Delivery/ collection days and times will be as specified on the Website at the time of booking and will be made to the address specified by you when you place the order on the Website. We reserve the right to restrict deliveries or collections in certain areas, and this includes the right to eliminate certain areas from our delivery or collection schedule altogether.
  • 9.2. It is our aim that deliveries and collections are as convenient as possible for you and as such we offer specific delivery/ collection slots. Accordingly, it is your re-sponsibility to ensure that an appropriate person is available at the delivery/ collec-tion address at all times during the delivery/ collection slot. We may ask that an ap-propriate person signs for the Goods on delivery/ collection. If no one is at the ad-dress when the delivery/ collection is attempted we will leave notification and will telephone to attempt to rearrange the delivery/ collection. Such 'missed deliveries/ collections' may result in an administrative charge of not less than £30
  • 9.3. Please note that delivery / collection times are estimates only and adverse weather conditions, road traffic conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery / collection. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, Pound 4 Storage shall not be liable for any delay in or cancellation of delivery or collection.
  • 9.4. Pound 4 Storage, or any third party acting on its behalf, may refuse to collect or receive or may re-deliver at your cost, any crates that it considers at its sole dis-cretion does not comply with any of clauses 5.2 (maximum weight), 5.3 (suitable condition and quality), 5.4 (prohibited items) and 10.5 (suitably packed) or does not match the category in which you have classified and paid for the crates as defined on the Website or if Pound 4 Storage reasonably believes storage or continued stor-age of the Goods would represent a risk to the safety of any person, the security of the storage facility or any of the other users' crates stored at the site.



10. Limitation of Liability

  • 10.1. Use of the Website and Pound 4 Storage’s Services is at your sole risk. Pound 4 Storage will in no event be liable to you or any person or entity claiming through you for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in or the use of or inability to use the Website and its content including without limitation, damages for lost revenues, profits, business, anticipated savings, data, or damage to any computer systems, even if you have ad-vised Pound 4 Storage of the possibility of such damages
  • 10.2. Pound 4 Storage shall not in any event be responsible or liable for any loss or damage to the Goods that does not arise as a direct consequence of any breach of this Agreement by Pound 4 Storage or any deliberate or negligent act or omission on the part of Pound 4 Storage or its contractors or for any lost revenues, profits, business, anticipated savings, data, or damage to any computer systems.
  • 10.3. We recommend that you arrange appropriate insurance for your Goods. You acknowledge that Pound 4 Storage is unaware of the contents of crates or the type or value of Goods to be stored.
  • 10.4. It is your responsibility to ensure that Goods are appropriately protected and packed in the crates.
  • 10.5. Where you have provided crates, it is your responsibility to check that these crates are of suitable condition and quality to store the Goods.
  • 10.6. Pound 4 Storage's total liability for the Service or any breach of this Agree-ment shall not exceed the lower of (a) the initial cost of the Goods, (b) the re-placement cost of the Goods at the time of any claim and (c) £IOO.
  • 10.7. In the event of a claim under clause 10.7, Pound 4 Storage shall be entitled to require proof of any loss or damage to the Goods as well as proof of initial or replacement cost.



11. Assignment and Sub-Contracting

  • 11.1. Pound 4 Storage may sub-contract the performance of any of its obligations to you under this Agreement to any third party (including storage and transporta-tion), but such subcontracting shall not relieve Pound 4 Storage of any liability under this Agreement. In the event of a breach by you of any condition of this Agreement any third party that has performed any of Pound 4 Storage’s obliga-tions to you shall be a third party beneficiary in any claim against you and able to enforce against you under the terms of this Agreement.
  • 11.2. The assignment, sub-licensing, sub-contracting or other transfer of your rights and obligations under this Agreement, whether or not for commercial gain, is expressly prohibited.
  • 11.3. This Agreement shall be binding on your personal representatives and succes-sors.



12. Termination

  • 12.1. You may terminate this Agreement at any time by requesting the return of Your crates through the Website and paying any outstanding charges.
  • 12.2. Pound 4 Storage may discontinue, suspend or modify the Website at any time without notice.
  • 12.3. Pound 4 Storage may block, terminate or suspend your and any user's access to the Website at any time for any reason in its sole discretion, even if access continues to be allowed to others, with immediate effect by giving you notice by email
  • 12.4. Upon termination for any reason, you must contact Pound 4 Storage to arrange for return of your crates. If you do not contact Pound 4 Storage within 15 days of termination, Pound 4 Storage may dispose of the Goods in accordance with clause 7.



    13. Force Majeure

    • 13.1. Force majeure means that we will not be liable or responsible (and so will not pay you compensation) for any loss or damage to the Goods or any failure to perform Services due in any way because of unforeseeable circumstances beyond our control. These can include for example, war, threat of war, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, non-performance or delay by suppliers or sub-contractors, industrial dispute, natural or nuclear disaster, fire, adverse weather, sea and ice conditions.



    14. Indemnity

    • 14.1. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reason-able legal fees, arising out of any breach of the Conditions by you or any other li-abilities arising out of your use of this Website, or the use by any other person ac-cessing the Website using your account and/or your Personal Information.



    15. Governing Law

    • 15.1. These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them



    16. Entire Agreement

    • 16.1. Save as expressly provided in these Terms and Conditions, this Agreement constitutes the whole agreement and understanding between you and Pound 4 Storage relating to the Service.
    • 16.2. If any of these Terms and Conditions is held by any court of competent au-thority to be unlawful, invalid or unenforceable, in whole or in part, this will not af-fect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.



    17. Customer Feedback

    • 17.1. Any customer feedback should be sent by email to info@Pound4 Storage.com
    • 17.2. Where you supply any feedback, you agree and acknowledge that Pound 4 Storage shall not have any confidentiality obligations in relation to such feedback and may incorporate into the Website or Service any suggestions, requests or other feedback provided by you.



    18. General

    • 18.1. Pound 4 Storage reserves the right to update these conditions at any time by posting a notice on the Website or by sending you notice by email. Your continued use of the Services (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to de-termine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Services and terminate this Agreement as per clause 12.1.
    • 18.2. You acknowledge and agree that, in entering into this Agreement, you do not rely on, and shall have no remedy in respect of, any statement, representation, war-ranty or understanding (whether negligently made or not) other than as expressly set out in these Terms and Conditions.
    • 18.3. The failure of Pound 4 Storage to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
    • 18.4. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this Website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in enjoying the Services provided by Pound 4 Storage, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commer-cially exploit, use or create derivative works of any material data and content on the Website without Pound 4 Storage’s prior written permission and for which Pound 4 Storage may impose a fee.

Privacy Policy



1. What do we do with your information?

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



2. Consent

How do you get my consent?

  • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
  • If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

  • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@pound4storage.com



3. Disclosure

  • We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



4. Third-party services

  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
  • However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
  • For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
  • In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
  • Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

5. Links

  • When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



6. Security

  • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  • If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



7. Cookies

  • When you use and access the website, we may place a number of cookies files in your web browser.
  • We use cookies for the following purposes: to enable certain functions of the website, to provide analytics, to store your preferences.
  • We use session cookies on the website and we use essential cookies to authenticate users and prevent fraudulent use of user accounts.



8. Changes to this privacy policy

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
  • If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



Questions and contact information

  • If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@pound4storage.com.